Award Winning Customer Support:
Our Customer Support Specialists are available as follows:
Support for US/Canada/South America/Caribbean:
Phone:+1 (800) 745-8725/201-421-2260
Hours: Monday through Friday from 8:00 a.m. to 5:30 p.m. ET
Support for EMEA:
Phone:+972 (0) 9 777-7555
Hours: Monday through Friday from 8:30 a.m. to 5:30 p.m. (GMT+2).
Support for APAC:
Phone: +852 2413-2802
Hours: Monday through Friday from 9:30 a.m. – 5:30 p.m.
MTS has been a part of the Technology Expense Management industry for decades and we have seen a lot of changes over the years, however, the one thing that has stayed consistent is our ability to provide the best possible customer satisfaction throughout the lifecycle of our client’s tenure with us.
Our customers come from all industries including government and education. The size of the companies we work with varies from medium to Fortune 100 enterprises. Some of the different verticals include Financial Services, Healthcare, Manufacturing, Transportation, Utilities, Retail, and Media. By combining our industry leading technology, experienced TEM/EMM professionals and Map-to-Winsm analytical approach, we have been able to assist our clients optimize their assets, assist with procurement, and recover millions of dollars through Technology Expense Management.
Here are some comments from our customers:
“The system works well. Their staff is very focused on meeting our needs. They are consistent and provide regular communication. The staff follows up in a timely manner.”
“MTS is the best vendor I have ever worked with. They know their product inside and out and really care about customer service. Anytime I have needed help, I get the right answer the first time and my issue is resolved quickly. I would continue to do business with them, no question.”
“The way MTS Integra TRAK manages our account make us feel like we are their only customer. They go out of their way to address all issues in a timely manner and are professional in every way. They look for ways to improve and are open to other areas out of scope from a TEM perspective.”
“I have a great working relationship with the team and the response time is outstanding.”
“The product is solid and can be customized to meet our needs exactly. The support staff has been excellent. A great company to do business with!”
“The application has been a wonderful tool for my organization. Providing great efficiency for my declining staff.”
MTS received the 2017 Best Practice Award from TEMIA for its high level of customer satisfaction and Map-to-Win approach. To read more about the TEMIA award or any of our other awards click here.