MTS Skype for Business Intelligence Solution

Leverage the power of TEM Suite Skype for Business Intelligence to maximize your Skype for Business investment

TEM Suite Skype for Business Intelligence is a feature-rich Unified Communications and Collaboration (UC&C) management and call accounting solution that delivers real-time business intelligence into your Skype for Business environment, including; Employee Productivity, IM Awareness, User Adoption, Quality of Experience, and Employee Presence trends.

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Gain Strategic Business Intelligence

With TEM Suite Skype for Business Intelligence, customers gain actionable information into their Skype for Business deployment. Leverage the power of TEM Suite and transform Skype for Business into a strategic corporate tool.

TEM Suite seamlessly fills in the functionality gaps of your platform and offers all the business intelligence tools required to proactively manage your Skype for Business deployments.

Information at Your Fingertips

Manage your Skype for Business deployment from a single pane of glass view with MTS’s TEM Suite solution. Consolidate all your Skype for Business usage… voice, video, conferencing, instant messaging, file transfers, and app sharing.

Gain actionable business intelligence about your deployment to increase the user experience, maximize user adoption, reduce UC&C costs, and increase employee productivity.

S4B Information Reports

Easy to Use Interface

Simplify your Skype for Business management without sacrificing functionality and visibility. Intuitive dashboards provide a straightforward view into your Skype for Business KPIs.

Easily drill down into problem areas to optimize your deployment or use our comprehensive alerting module to get instant updates about your KPIs anytime, anywhere.

Supports Hybrid Environments

Collect, consolidate and manage corporate UC&C data from hybrid deployments with mixed switch or service platforms, including Microsoft Lync/Skype for Business, Cisco, Avaya, Unify and many other switches.

Plus, you can also collect wireless usage from telecom invoices for a holistic view of ALL your unified communication and collaboration usage.

Skype for Business Hybrid Environment Support

Features

Skype for Business Employee Productivity

Employee Productivity

Gain actionable visibility into employee interactions with voice, instant messaging, video, conferences, presence intelligence, file transfers and application sharing.

Skype for Business IM Awareness

IM Awareness

Identify the current status of your Skype for Business users and capture and analyze IM content for corporate policy compliance. Search for blacklisted keywords or phrases.

Skype for Business Conference Insights

Conference Insights

Drive corporate compliance with real-time conference information and compliance reporting of proper use of conference services, file transfers, and app sharing.

Skype for Business User Adoption

User Adoption

A successful deployment demands high end user adoption. TEM Suite’s User Adoption dashboards and KPIs provide actionable information to drive success.

Skype for Business Usage Intelligence

Usage Intelligence

Track and manage your response groups with detailed reporting, utilization KPIs, and standardized Top 5 management reports.

Skype for Business Quality of Experience

Quality of Experience

Empower your workforce collaboration and drive business success by ensuring a high quality of experience for your Skype for Business users.

Skype for Business Expense Management

Expense Optimization

Optimize and allocate your Skype for Business and UC&C expenses and empower business unit managers and decision-makers to make strategic, accurate assessments of all their costs, proper business usage and gain accountability.

Call Accounting

Become a strategic resource with automated allocation, chargeback and billing of all your Skype for Business and UC&C costs. Understand how your business units are using Skype for Business resources.

Skype for Business Back Office Integration

Back Office Integration

Get seamless integration with corporate systems like AP/GL, HR, ERP, CRM, Help Desk and others. Enforce true corporate governance and management of all UC&C usage, assets, services and policies.

Skype for Business Single Pane of Glass View

Single Pane of Glass

Create one centralized view of your UC&C usage from all your switches, PBXs and platforms with hybrid UC&C platform support.

Compare usage utilization and user adoption across all your UC&C platforms / switches for COMPLETE CONTROL.

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