Experts estimate that about 7%-15% of telecom invoices contain billing errors or inaccuracies. Since most companies process a significant amount of telecom invoices each month, they are generating a large amount of vendor billing disputes month after month. This is why companies need a Dispute Management and Recovery tool.

The MTS TEM Suite Dispute Management and Recovery tracks every telecom dispute from identification through resolution. The integrated dispute management reporting and dashboards track each dispute’s progress across the dispute life cycle, recovering lost dollars fast.

Drive Efficiencies with Automation

This automated telecom invoice audit identifies any billing errors and potential forward-looking savings opportunities. These billing errors and forward-looking savings opportunities are then flagged within the Dispute Management module for followup and submission to the vendor.

Each dispute case submitted to the vendor can then be managed and tracked within the system. Notes and expected milestone dates can be recorded and managed. Once a dispute is resolved, it can be easily reconciled for cradle-to-grave management of all disputes.

Accelerate Credit Recovery Time

Dispute Management provides on-going, highly visible reporting of the status of open disputes, as well as vendor performance in addressing and resolving disputes. This dispute management visibility ensures a timely dispute resolution and maximizes the potentials telecom savings and recovered dollars.


TEM Dispute Management and Recovery Benefits:


  • Accelerate Billing Dispute Recovery and Time to Savings
  • Leverage Dispute Information in Future Vendor Contract/Pricing Negotiations
  • Easily Track and Manage Vendor Commitments
  • Quickly Generate Dispute Reports for Vendor Meetings or For Annual Reviews