eXsight Omnis – Designed for every type of customer interaction:
Inbound / Outbound / Blended Call Center or Omnichannel Contact Center!
Engage your customers with eXsight Omnis unique technology;
Open Channel, Real Time, Powerful and Effective.
eXsight Omnis is one of the first real Omni Channel Solution, allowing to manage several types of information in a Unified and Integrated Environment, where businesses control all channels seamlessly.
eXsight Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels.
eXsight Omnis Benefits:
- Real Omnichannel Modules – (Voice, SMS, Web, Chat, Email, Fax…)
- Contact Management – Track all interactions across the different channels
- Open Channel APIs – Develop new channels in just a few steps
- Agent Phonebar – Agents can manage their tasks and status across the different channels in a unified interface
- Real Time Monitoring with Analytics and Reporting
- Custom Dashboard per Agent and Administrator
- Automation and Triggers
- Ease of use
Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!
Manage your Customers’ information and keep track of their interactions across multiple Channels!
API OPEN CHANNEL
Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.
Your Agents can login to their Queues, manage multiple Status and perform different Tasks,
according to their assigned Skills, using the Windows Motion Phone bar.
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
ANALYTICS AND REPORTINGS
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
AUTOMATIONS & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.
DR and HA
Configure Disaster Recovery and High Availability infrastructures. You can get licenses for secondary server with a special discount!
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
INSTALLATION & LICENSING
Deploy eXsight Omnis on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
eXsight Omnis is now operational, to the GDPR specification indicated in the Regulation 2016/679/UE.
Maximise your Agents talk time using the Preview, Power, Progressive or Predictive dialing.
Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… using the powerful drag & drop web GUI! Discover more!
Handle calls using the Web Real Time Communication Bar (WebRTC) embedded in the Omni Desktop Agent Interface!
Allow Agents to effectively collaborate and quickly solve customer issues!