Contact Center Software – Real-Time, Powerful and Effective
Omnis was designed to enable the best customer experience for all types of customers engagements.
Omnis Out-Of-The Box multi channels capabilities and Open Channel Architecture provides your customers with the ability to connect whenever
and however they choose; voice, emails, chat, social media and more.
Managing real-time, multi-channel interaction is simple with the Omnis Unified Interface, allowing employees to handle different interactions under one Omnichannel Desktop with real-time visibility into customer information, customer journey and previous interactions.
- Real Time Monitoring with Analytics and Reporting
- Omnichannel Modules – (Voice, SMS, Web, Chat, Email, Fax…)
- Contact Center – Track all interactions across the different channels
- Open Channel APIs – Develop new channels in just a few steps
- Agent Unified Interface – Agents can manage tasks and status across the different channels
- Custom Dashboard per Agent
- Automation and Triggers
- Ease of use / Easy to deploy