Smarter, Affordable and Effective
We leverage our 20+ years of experience to provide the latest technology in Contact Center Software and enable the best Customer Experience for your customers.
- Cloud or on Premise
- Real Time Monitoring with Analytics and Reporting
- Omnichannel Modules – (Voice, SMS, Web, Chat, Email, Fax…)
- Real Time mobile push notification using Microsoft Flow
- Contact Management – Track all interactions across the different channels
- Open Channel APIs – Develop new channels in just a few steps
- Agent Unified Interface – Agents can manage tasks and status across the different channels
- Custom Dashboard per Agent
- Automation and Triggers
- Ease of use / Easy to deploy
Out-Of-The Box multi channels capabilities and Open Channel Architecture provides your customers with the ability to connect whenever and however they choose; voice, emails, chat, social media and more.
Managing real-time, multi-channel interaction is simple with the Omnis Unified Interface, allowing employees to handle different interactions under one Omnichannel Desktop with real-time visibility into customer information, customer journey and previous interactions.