Introduction

We, at MTS – Mer Telemanagement Solutions Ltd (we, us or the Company) are committed to protect the privacy of our customers who are licensed to use our software (Software) on their internal network (Client(s)). This Privacy Policy sets out how we, MTS, collect, store and use information about you when you use or interact with our website, www.mstint.com (our website) and where we otherwise obtain or collect information about you.

Our privacy policy (Privacy Policy) will help you understand what information we collect when you use our web site . Our primary goal in collecting user information is to enhance your experience on our website by make full use of the mtsint.com website (Services)

As a data process or when processing User Data (as defined below, under What type of information we collect) and acting under the sole direction of our Clients. In this case, Client must ensure that all End Users have been informed of, and have given their consent to Company’s use and process of any information, as detailed in this Privacy Policy.

We encourage Clients and End Users to read the Privacy Policy carefully and use it to make informed decisions.

By using mtsint.com website you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing agreement to this Privacy Policy.

In this privacy Policy you will read about:

  • How we collect or obtain information
  • What type of information we collect
  • How we use the information we collect
  • With whom we share the information and for what purpose
  • Your privacy rights
  • For how long we retain the information we collect
  • How do we safeguard you information
  • How to contact us

How we collect or obtain information about you:

  • when you provide it to us (e.g. by contacting us),
  • from your use of our website, using cookies, and
  • occasionally, from third parties.
  • From our customers who are licensed to use our software

What type of information we collect

  • Name
  • Surname
  • E-mail
  • Telephone number
  • company
  • Information from cookies
  • Information about how you use our website

Please note that the User Data is exclusively controlled by the Client, meaning that the Client maintains ownership of their related information and determines their own policies regarding the access permission and retention of such User Data.

How we use the information we collect

We use the information we collect for administrative and business purposes (particularly to contact you), to improve our business and website, to analyze your use of our website, and in connection with our legal rights and obligations.

To enhance your experience, we may provide you with interactive communications, such as our electronic newsletters, to the e-mail address that you provide to us. Such interactive communications are provided only to those users who have expressly provided us with their permission to receive them as part of their user profile.

From time to time we may provide e-mails highlighting new features, promotions or contests on the website to those users who have expressly provided us with their permission to send such communications as part of their user profile

With whom we share the information we collect

We respect the privacy of our users and shall not disclose or distribute your Personal Information and our user list to any third party, nor shall it permit anyone else to do so.

Privacy rights and retention

We value your privacy and control over your Personal Information, and therefore you may, at any time, request to change and update it by emailing us at info@mtsint.com. You can also request that we will correct errors or that we will erase your Personal Information (except for data that we are required to keep under applicable laws) by emailing us at info@mtsint.com.

However, if you are an End User of our Client, please contact the Client who interacts with us directly. Likewise, if you have any questions or requests regarding the handling of your User Data, please direct all inquiries to the applicable Client, which has the control over your information and the ways by which such information is collected and processed.

Please note that User Data obtained through our Services is fully controlled by the Client(s). This means that the Client (and not the Company) determines the policies and retention periods of the User Data.

How do we safeguard and transfer your information?

We are using appropriate technical and organizational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union − in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information.

Use of cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies and similar technologies on our website, including essential, functional, analytical and targeting cookies and web beacons.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features.

Your rights in relation to your information

  • to access your information and to receive information about its use
  • to have your information corrected and/or completed
  • to have your information deleted
  • to restrict the use of your information
  • to receive your information in a portable format
  • to object to the use of your information
  • to withdraw your consent to the use of your information
  • to complain to a supervisory authority

Sensitive personal information

We do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us.

Legal basis for processing

Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest

Improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Updates or amendments to the Privacy Policy

We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on the website. We encourage you to review this Privacy Policy regularly for any changes.

How to contact us

If you have any questions regarding our privacy statement, please feel free to contact us by e-mail at info@mtsint.com. We read every message submitted and try to reply promptly to everyone.