TEM Managed Services Account Manager

The MTS cloud, consulting and managed services solutions — including integrated management of invoices, assets, wireless, optimization, usage, mobile device management, procurement, help desk and bill payment, along with dashboards and reporting tools — provide professionals at every level of an organization with rapid access to concise, actionable data.

The MTS solution for M2M (Machine to Machine) and Internet of Things (IoT) service providers is a comprehensive, proven and highly scalable cloud-based IoT enablement platform. The platform supports all business, operational, management and analytics services, features and functionality requirements of M2M and IoT service providers.

MTS’s solutions for wireless and wireline telecommunication service providers are used for interconnect billing, partner revenue management and for charging and invoicing services. The MTS MVNE services enable the quick launch of new MVNO initiatives in pay as you grow and revenue share models. In addition, MTS has preconfigured, full-featured and scalable solutions to support emerging carriers of focused solutions (e.g. IPTV, VoIP, WiMAX, MVNO).

MTS has won several prestigious 2014 and 2015 “Product of the Year” awards, has a high recognition customer base and unique business competencies in TEM/EMM solution delivery and outsourcing.

• Manage multiple customers according to SLA and customer satisfaction requirements
• Communicate with internal and external vendor contacts to resolve issues with invoices or billing
• Create provisioning orders, submit to vendors and track orders in TEM through completion
• Manage disputes with customer on vendor telecom invoices based on SLA with customer
• Accounts payable and General Ledger processing
• Electronic data validation
• Complete internal reporting needed to effectively manage the Managed Services customer accounts
• Establish and maintain good working relationships with clients and vendors
• Provide assistance with analysis and telecom invoice auditing using both automated and manual approaches to identify errors and disputes with carrier and provide customers with recommendations
• Conduct customer review meetings using PowerPoint presentations
• Conduct customer meetings providing agenda and meeting minutes
• Meet established timelines for regular client reporting
• Provide training to customers on the TEM Suite features and functionality
• Create, update and maintain standard process documentation functions
• Prioritize critical client issues
• Manage time and client conflict resolution
• Work effectively as part of a high-performance team
• Demonstrate TEM Suite functionality and value in a customer setting
• Managing customer requests for services
• Assist other departments as needed (specifically new Managed Services customer implementations)

• 7+ years of high tech, services and solution oriented enterprise account management experience
• Technical background a plus
• Demonstrated organizational skills with proven ability to prioritize and multi-task
• Strong interpersonal skills
• Self starter who can work independently in order to meet and exceed their goals